Where Quality
Meets Trust
At our pharmaceutical distribution company, we are committed to ensuring that every product we handle is safe, effective, and compliant with all regulatory and quality standards.
Our Quality Management System (QMS) is built around the principles of Good Distribution Practice (GDP) to maintain the integrity, safety, and efficacy of pharmaceutical products throughout the entire supply chain — from receipt to delivery.
Regulatory Compliance
We operate in full compliance with international and national regulations, including guidelines including Ministry of Health – Iraq.
Our procedures are designed to meet the requirements of GDP, ensuring that all pharmaceutical products are stored, handled, and distributed under conditions that preserve their quality.
Supply Chain Integrity
We ensure end-to-end control and transparency across the supply chain:
- Qualified Suppliers: All suppliers, transporters, and service providers are approved to meet GDP and QMS requirements.
- Controlled Transportation: Shipments are handled using validated and temperature-controlled methods to protect product integrity.
- Secure Warehousing: Products are stored in monitored environments that comply with GDP standards.
Standard Operating Procedures (SOPs)
Our QMS is supported by comprehensive SOPs covering every aspect of pharmaceutical distribution:
- Product receipt, inspection, storage, release, and dispatch
- Handling of deviations, returns, and recalls
- Procedures for temperature monitoring and documentation
- Systems for complaint management and corrective actions
QA Authority in Product Release
The Quality Assurance (QA) department plays a central role in maintaining compliance and product integrity.
No pharmaceutical product is released for distribution without QA review and approval.
QA authorities are responsible for:
- Reviewing documentation to confirm compliance with GDP and regulatory requirements
- Verifying product storage conditions and transportation readiness
- Approving batch release based on the MOH test results and Quality agreements with suppliers
- Authorizing dispatch only when all quality and regulatory criteria are met
This process ensures that only approved, verified, and compliant products reach customers and patients.
Training and Competence
We believe that quality begins with people.
All employees receive continuous training on:
- GDP and QMS principles
- Product handling and storage requirements
- Risk management and deviation reporting
- Safety and regulatory compliance standards
Quality Control & Monitoring
We maintain strict environmental controls across all facilities:
- Continuous temperature and humidity monitoring
- Regular equipment calibration and qualification
- Routine warehouse inspections to verify compliance
- Immediate action on any temperature excursions or deviations
Documentation and Traceability
Transparency and traceability are central to our quality philosophy.
- Every product batch is traceable from receipt to dispatch
- Electronic and manual records are maintained for all operations
- Deviations, complaints, and CAPA reports are fully documented
- Secure ERP systems maintain audit trails and accountability
Risk Management
We proactively identify and mitigate risks that may affect product quality or supply continuity:
- Regular risk assessments across the supply chain
- Implementation of Corrective and Preventive Actions (CAPA)
- Contingency plans for emergencies such as power outages or transport failures
Continuous Improvement
Quality is an evolving commitment.
We continuously enhance our processes through:
- Internal and external audits and performance reviews
- Analysis of quality metrics and feedback
- Integration of new technologies to improve monitoring and compliance
Our Commitment
Through our integrated QMS and strict adherence to GDP, we ensure that every pharmaceutical product delivered to our customers is authentic, traceable, and handled with the highest standards of care.
